Frequently Asked Questions

Everything you need to know about your New Arrivals experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you restock items that are sold out?

Many of our popular pieces are restocked seasonally. You can sign up for 'Back in Stock' notifications on the product page to be alerted via email as soon as your size is available.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay or Klarna.

How can I track my shipment?

Once your order has shipped, you will receive an email containing a tracking number and a link to follow your package's journey in real-time.